1)   I DON'T SEE CLOSED CAPTIONS ON THE VIDEO I'M WATCHING

For online closed captioning feedback, please contact: 

Kyle Arrant

P.O. Box 447

Amarillo, TX 79178

Tel: 806-371-5478 

Email: Kbarrant@actx.edu

Please make sure that your feedback includes all of the information required by the Federal Communications Commission: Your name, postal address, and other contact information, such as telephone number or e-mail address; The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; Information sufficient to identify the software or device used to view the program; The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; The specific relief sought; The preferred format or method of response to the feedback.

2)   WHERE CAN I FIND THE TRANSCRIPT FOR A PARTICULAR STORY OR PROGRAM?

Panhandle PBS currently does not provide transcripts for any of its local productions. A transcription of a national program can be requested by contacting the producer, which can be found here (http://www.pbs.org/about/contact/programs/). 

3)   CLOSED CAPTIONING QUALITY CERTIFICATION

All programming provided by KACV (Panhandle PBS) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by Panhandle PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.